Wholesale Policies

Thank you for your inquiry into our wholesale program. Below are our general wholesale policies. If you have any questions, please feel free to email us at order@storyspark.com. We are more than happy to help.


Minimum Order of $300.00
Minimum Reorder of $150.00
A completed resale permit or tax-exemption certificate must be submitted prior to shipment.
A 50% deposit is required for the first three orders.
All prices are subject to change without notice.

Please note:
We do not permit the sale of our products via kiosks, flea markets, personal blogs, or home selling.


PAYMENTS

  • All orders must be paid in full prior to shipping.
  • We accept Visa, MasterCard, American Express, Discover, or PayPal for all deposits and prepaid orders.
  • We accept company-issued checks for deposits and prepaid orders. Checks should be made payable to "STORY SPARK."
  • Net payments are payable only in US funds remitted to:
    STORY SPARK, 4733 Torrance Blvd #487, Torrance, CA 90503
  • Reorders for past-due accounts will not be shipped until all open invoices are paid in full.
  • Returned checks are subject to a $25 service fee.
  • If you do not accept back orders, it must be duly noted on your order.

SHIPPING

  • After your order is received, we will respond with a current lead time. Most orders ship within 5-15 business days if items are in stock.
  • Orders shipped within the USA are charged a flat rate of $30. Free standard shipping within the USA for orders over $500.
  • Normal freight will be charged on back ordered goods.
  • For international orders, actual freight charges will be added to your invoice unless a freight allowance has been previously agreed upon by both parties involved. Any duties or taxes are responsible by the buyer.

RETURNS

  • All products are sold on a non-returnable and non-exchangeable basis unless they are damaged or defective upon receipt.
  • Returns require prior authorization from STORY SPARK.
  • Any claims of damages, shortages, or defective merchandise must be reported within 3 business days of receipt of order.
  • Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
  • If a shipping error was made by STORY SPARK you must alert us within 3 business days of receiving the order.
  • Orders may only be canceled within 3 business days of STORY SPARK receiving the order and the order deposit is subject to a 25% restocking fee.