Thank you for your inquiry into our wholesale program. Below are our general wholesale policies. If you have any questions, please feel free to email us at firstname.lastname@example.org. We are more than happy to help.
Minimum Order of $300.00
Minimum Reorder of $150.00
A completed resale permit or tax-exemption certificate must be submitted prior to shipment.
A 50% deposit is required for the first three orders.
All prices are subject to change without notice.
We do not permit the sale of our products via kiosks, flea markets, personal blogs, or home selling.
- All orders must be paid in full prior to shipping.
- We accept Visa, MasterCard, American Express, Discover, or PayPal for all deposits and prepaid orders.
- We accept company-issued checks for deposits and prepaid orders. Checks should be made payable to "STORY SPARK."
- Net payments are payable only in US funds remitted to:
STORY SPARK, 4733 Torrance Blvd #487, Torrance, CA 90503
- Reorders for past-due accounts will not be shipped until all open invoices are paid in full.
- Returned checks are subject to a $25 service fee.
- If you do not accept back orders, it must be duly noted on your order.
- After your order is received, we will respond with a current lead time. Most orders ship within 5-15 business days if items are in stock.
- Orders shipped within the USA are charged a flat rate of $30. Free standard shipping within the USA for orders over $500.
- Normal freight will be charged on back ordered goods.
- For international orders, actual freight charges will be added to your invoice unless a freight allowance has been previously agreed upon by both parties involved. Any duties or taxes are responsible by the buyer.
- All products are sold on a non-returnable and non-exchangeable basis unless they are damaged or defective upon receipt.
- Returns require prior authorization from STORY SPARK.
- Any claims of damages, shortages, or defective merchandise must be reported within 3 business days of receipt of order.
- Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
- If a shipping error was made by STORY SPARK you must alert us within 3 business days of receiving the order.
- Orders may only be canceled within 3 business days of STORY SPARK receiving the order and the order deposit is subject to a 25% restocking fee.