Covid-19 Responses Roundup

Covid-19 Responses Roundup

 

With the Covid-19 Coronavirus affecting everyone, there are some services that are trying to help by offering some assistance. We'd like to help by compiling ones that we've discovered through various sources and pass them along to you in hopes that this will provide you some relief. As of the publication date of this post, here's a group of companies that are reaching out to their customers. We hope this list saves you some clicks to get to the information nuggets. Please stay safe and #staypositive.

Updated July 14, 2020: many programs have concluded since the original date of this post (April 8, 2020). We've noted the updates accordingly while leaving the original information intact.

 


 Wireless Carriers

How They're Helping Details from Their Website
ATT

Waiving late fees has concluded.

Between March 13, 2020, and May 13, 2020

Call:
1(800) 288-2020

Update: Automatically waiving home Internet data overage charges for AT&T Internet customers through September 30. New and existing AT&T FiberSM and AT&T Internet customers can use unlimited data and won’t see overage charges on home Internet bill through September 30, 2020.

The following is no longer valid:

As part of this effort, they’ll waive:

• Late payment fees for postpaid wireless, home phone or broadband residential, U-verse TV or DIRECTV customers

• Domestic postpaid wireless plan overage charges for data, voice or text for residential post paid wireless customers

Details can be found here:

https://about.att.com/pages/COVID-19.html

Cricket

Waiving late fees has concluded.

Call:
1(800) 274-2538

Is Cricket waiving certain fees for customers during these difficult times?

Update: waiving late fees has concluded.

The following is no longer valid:

We know the need for affordable data access options is more important than ever as the country adjusts to a new normal. We’re automatically waiving the reactivation fee and the Automated Phone System fee that applies to service payments.

Details can be found here:

https://www.cricketwireless.com/support/fraud-and-safety/covid-19.html

Spectrum Mobile

Waiving late fees has concluded.

From March 16, 2020, we commit to the following for 60 days


Call:
1(833) 224-6603

Update: waiving late fees has concluded.

WiFi hotspots are open for public use.

The following is no longer valid:

Similarly, we won’t charge late fees for those customers facing difficult economic circumstances related to the pandemic. As always, we don’t have data caps or hidden fees.

Details can be found here:

https://mobile.spectrum.com/support/article/360040980371/
coronavirus-covid19-update

Sprint

Waiving late fees has concluded.

Effective March 18, 2020

Call:
1(888) 211-4727

Update: waiving late fees has concluded.

• Providing Unlimited data for 60 days to customers with metered data plans (effective 3/18/20)
• Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (effective 3/18/20)
• Waiving per-minute toll charges for international long-distance calls from the U.S. to CDC- defined Level 3 countries (effective 3/17/20)

Details can be found here:

https://www.sprint.com/en/landings/covid-19.html

T-Mobile

Offering Free Data

Until May 13, 2020

Call:
1(800) 866-2453




Update: waiving late fees has concluded.

The vast majority of customers on T-Mobile plans already have unlimited talk, text, and smartphone data while on our network, and our T-Mobile Home Internet customers already have unlimited plans with no data caps or surcharges.

But we want to ensure that ALL current T-Mobile customers on plans that currently have data are provided the unlimited connectivity they need to learn and work, at no extra cost.

All T-Mobile customers as of March 13, 2020 who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).

T-Mobile customers on plans with smartphone mobile hotspot can add 20GB of smartphone mobile hotspot (10GB per bill cycle for the next 60 days) via myT-Mobile.com or the myT-Mobile app by adding the COVID-19 Response High Speed Smartphone Mobile HotSpot feature for each voice line. (T-Mobile Connect excluded)

We’re working with our Lifeline partners to provide customers extra free data up to 5GB per month through May 13, 2020

We’re increasing the data allowance for free to schools and students using our EmpowerED digital learning program to ensure each participant has access to at least 20GB of data per month through May 13, 2020”

Details can be found here:

https://www.t-mobile.com/brand/ongoing-updates-covid-19?icid=MGPO_TMO_P_20COVID19_8D84Z1GC15FV3ZQLI
20228#customers

Verizon

Waiving late fees has concluded.

Until May 13, 2020

Call:

1(800) 922-0204

 

Update: waiving late fees has concluded.

The following is no longer valid:

If you are experiencing hardship because of COVID-19 and cannot pay your bill in full, we will not charge you a late fee or terminate your service during this difficult period. This policy is currently in effect through May 13, 2020.

To qualify, you must let us know that you are experiencing hardship by completing this short form.

Once you have submitted your hardship form, your account will be protected from late fees and service termination through May 13, 2020. There’s no need to contact us to confirm receipt of your form, your account will be updated accordingly.

Details can be found here:

https://www.verizonwireless.com/support/covid-19-faqs/

 


 

Insurance Companies

We recently made aware of a Reviews.com article by Michael Rand that provides some advice on homeowners insurance. The July 2, 2020 article offers a comprehensive look at how homeowners insurance is relevant during a time of working from home and housing other people. In addition, it gives advice for those looking at buying a new home and those who want to reduce their homeowners insurance rates. It also details what relief homeowners insurance companies are offering.

Read the article »

 

 Contact Details From Their Website
Allstate

Call:
1 (877) 810-2920

Update: Shelter in place payback has ended.

Payment relief: Allstate auto, home and powersport insurance customers facing financial challenges can request a special payment plan that delays payments without penalty.

The following is no longer valid:

Allstate created a program called "Shelter-in-Place Payback" where they will give back $ to their auto insurance customers.

On average, personal auto insurance customers will receive 15 percent money back based on their monthly premium in April and May.

Details can be found here:

https://www.allstate.com/covid.aspx?intcid=/home/home.aspx|hero|LearnMore|Covid19200406
Liberty Mutual Call: 
1 (800) 295-2820

Update: the following is no longer valid:

For their customers, Liberty Mutual is offering "Personal Auto Customer Relief Refund" and "Payment Flexibility Option."

Liberty Mutual is g
iving back 15% refunds on two months of their auto insurance premiums

Details can be found here:

https://www.libertymutual.com/covid-19
Geico  Call:
1 (800) 207-7847

Update: Pause on Policy Cancellation for Non-Payment has concluded.

Geico has their "GEICO Give Back Credit" program and "Pause on Policy Cancellation for Non-Payment" as key ways to help customers.

Geico is providing a 15% credit to our auto and motorcycle policyholders as your policy comes up for renewal between April 8 and October 7, 2020. 

Details can be found here:

https://www.geico.com/about/coronavirus/
Safeco Call:
1 (800) 332-3226

Update: Payment Flexibility concluded.

Personal auto customer relief fund concluded.

Safeco has "Personal Auto Customer Relief Refund" and "Payment Flexibility Options" as ways to help customers.

This personal auto insurance customers will receive a 15% refund on two months of their auto premiums, as of April 7, 2020, pending regulatory approval.

Details can be found here:

https://www.safeco.com/covid-19

 

 


 
* Please note that there was no affiliate or sponsorship relationship established to provide the list above.

 

 

Sun Kim

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