Return Policy
Returns
Our return policy lasts for 30 days from purchase. If 30 days have gone by since your purchase, we, unfortunately, cannot offer a refund.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with a receipt or proof of purchase.
Before sending your return, please send an email to support@storyspark.com for instructions.
Exchanges
Our exchange policy lasts for 30 days from purchase. If 30 days have gone by since your purchase, we, unfortunately, cannot offer an exchange.
To be eligible for an exchange, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with a receipt or proof of purchase.
If your item is defective, we will happily exchange it for the same item free of charge. Please be sure to send us an email beforehand at support@storyspark.com for instructions.
If you wish to exchange your item for a different size or style (with the same purchase price as the original), we simply ask you to pay for shipping the item(s) back to us. Please send us an email beforehand at support@storyspark.com for instructions.
Refunds
To be eligible for a refund, it must fall within our 30-day return policy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
- If you haven’t received a refund yet, first recheck your bank account.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@storyspark.com.
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Digital items
Due to the nature of digital products, there are no refunds, exchanges, or cancellations of any digital downloads once a purchase transaction has been placed. Please contact support@storyspark.com if there are any problems.
Shipping
To return your product, email support@storyspark.com for mailing instructions before sending.
You will be responsible for paying for your own shipping costs of returning your item. Unfortunately, shipping costs are non-refundable. When your eligible return has been received, the cost of the initial shipping will not be included in your refund.
For exchanges, depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item since shipping is beyond our control.
