Return Policy

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging with a receipt or proof of purchase.

Before sending your return, please send an email to support@storyspark.com for mailing instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@storyspark.com.
Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@storyspark.com for mailing instructions.

Shipping

To return your product, send an email to support@storyspark.com for mailing instructions before sending.

You will be responsible for paying for your own shipping costs for returning your item. Unfortunately shipping costs are non-refundable. When your eligible return has been received, the cost of the initial shipping will be not be included in your refund.

For exchanges, depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item since shipping is beyond our control.

 


 

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