Wholesale Policies


Minimum Order of $300.00
Minimum Reorder of $150.00
A completed resale or tax-exemption certificate must be submitted prior to shipment.
All prices are subject to change without notice.

Please note:
We do not permit the sale of our products via kiosks, flea markets, personal blogs, or home selling.


PAYMENTS

  • We accept Visa, MasterCard, American Express, Discover, or PayPal for all prepaid orders. A 3% transaction fee is required.
  • We accept checks for prepaid orders. Checks should be made payable to STORY SPARK.
  • Net payments are payable only in US funds remitted to:
    STORY SPARK, 4733 Torrance Blvd #487, Torrance, CA 90503
  • You must provide us notice prior to any merchandise returns or claims for shortage or for other grounds.
  • All past due invoices will be assessed a late charge of 3% per month or 20% per year.
  • Reorders for past-due accounts will not be shipped until all open invoices are paid in full.
  • Past-due accounts will not receive authorizations for returns.
  • Returned checks are subject to a $25 service fee.
  • If you do not accept backorders, it must be duly noted on your order.

SHIPPING

  • After your order is received we will respond with a current lead time. Most orders ship out in 3-5 days.
  • Actual freight charges will be added to your invoice unless a freight allowance has been previously agreed upon by both parties involved.
  • Normal freight will be charged on backordered goods.
  • Ship Dates and Cancel Dates must be duly noted on all orders.

RETURNS

  • All products are sold on a non-returnable basis unless they are damaged or defective upon receipt.
  • Returns require prior authorization from STORY SPARK.
  • Any claims of damages, shortages, or defective merchandise must be reported within 30 days of receipt of order.
  • Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
  • If a shipping error was made by STORY SPARK you must alert STORY SPARK within 10 days of receiving the order.