Minimum Order of $300.00
Minimum Reorder of $150.00
A completed resale or tax-exemption certificate must be submitted prior to shipment.
All prices are subject to change without notice.
We do not permit the sale of our products via kiosks, flea markets, personal blogs, or home selling.
- We accept Visa, MasterCard, American Express, Discover, or PayPal for all prepaid orders. A 3% transaction fee is required.
- We accept checks for prepaid orders. Checks should be made payable to STORY SPARK.
- Net payments are payable only in US funds remitted to:
STORY SPARK, 4733 Torrance Blvd #487, Torrance, CA 90503
- You must provide us notice prior to any merchandise returns or claims for shortage or for other grounds.
- All past due invoices will be assessed a late charge of 3% per month or 20% per year.
- Reorders for past-due accounts will not be shipped until all open invoices are paid in full.
- Past-due accounts will not receive authorizations for returns.
- Returned checks are subject to a $25 service fee.
- If you do not accept backorders, it must be duly noted on your order.
- After your order is received we will respond with a current lead time. Most orders ship out in 3-5 days.
- Actual freight charges will be added to your invoice unless a freight allowance has been previously agreed upon by both parties involved.
- Normal freight will be charged on backordered goods.
- Ship Dates and Cancel Dates must be duly noted on all orders.
- All products are sold on a non-returnable basis unless they are damaged or defective upon receipt.
- Returns require prior authorization from STORY SPARK.
- Any claims of damages, shortages, or defective merchandise must be reported within 30 days of receipt of order.
- Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
- If a shipping error was made by STORY SPARK you must alert STORY SPARK within 10 days of receiving the order.